Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to Advicely. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: name, username, or similar identifier
- Contact Data: email address and telephone numbers
- Technical Data: IP address, browser type and version, time zone setting and location
- Usage Data: information about how you use our website, products and services, including chat conversations
- Store Data: information from your connected Shopify or Wix store (products, orders, inventory)
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and maintain our AI chat advisor service
- To analyze your store data and provide insights through conversational AI
- To improve and optimize our services
- To communicate with you about service updates and support
- To ensure the security and integrity of our platform
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. All data is encrypted in transit and at rest. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When you disconnect your store or delete your account, we will delete or anonymize your data within 30 days.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
7. Third-Party Services
We integrate with Shopify and Wix platforms to access your store data. We only access the data necessary to provide our services. We do not sell your data to third parties. Our AI processing may use third-party AI providers, but all data is processed securely and in accordance with this privacy policy.
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@advicely.com